1. Introduction
GenovixAI Solutions respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account or use GenovixAI products and services, including FlowNest.
2. Information We Collect
Depending on how you interact with our services, we may collect information including:
Account information
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Name
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Company name
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Business email address
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Account identifiers
Business information
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Company details
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Subscription plan
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Business configuration
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Team or authorised-user information
Service information
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Information submitted to our products
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Workflow and automation configuration
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Integration information
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Service activity and usage information
Technical information
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IP address
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Browser and device information
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Login and security information
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Usage logs
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Cookies and similar technologies
Payment information
Payments may be processed by third-party payment providers. GenovixAI Solutions does not need to store complete payment-card details where those details are processed directly by the payment provider.
3. How We Use Personal Information
We may use personal information to:
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create and manage accounts;
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provide our products and services;
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manage subscriptions;
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authenticate users and maintain account security;
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configure business automations;
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provide customer support;
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communicate important service information;
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improve our products;
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detect fraud, abuse and security threats;
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comply with legal obligations; and
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administer our business.
Where required, marketing communications will be handled separately and users will be provided with appropriate choices.
4. Legal Bases for Processing
Where UK data-protection law applies, we process personal information only where we have an appropriate legal basis.
Depending on the circumstances, this may include:
Contract – where processing is necessary to provide services you or your organisation have requested.
Legitimate interests – where reasonably necessary to operate, secure and improve our business and services, provided those interests are not overridden by your rights.
Legal obligation – where processing is required by law.
Consent – where consent is required, for example for certain marketing or cookie activities.
5. How We Share Information
We may share personal information with trusted service providers where necessary to operate GenovixAI services, including providers supporting:
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website hosting;
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cloud infrastructure;
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authentication;
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payment processing;
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email and communications;
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analytics;
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customer support; and
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integrations requested by customers.
We do not sell personal information.
Service providers are given access only where necessary for the services they provide and are subject to appropriate contractual and security requirements.
6. Business Customer Data
When our products process personal information submitted or connected by a business customer, the business customer may act as the data controller and GenovixAI Solutions may act as a data processor on its behalf.
For example, this may apply where FlowNest processes a customer's leads, enquiries or appointment information.
Where required, these processing activities should be governed by an appropriate Data Processing Agreement.
7. Data Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
No internet-based service can guarantee absolute security, but we continually work to maintain appropriate safeguards.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and satisfying legal, accounting, security and contractual requirements.
Retention periods may vary depending on the type of information and our relationship with the customer.
9. International Data Transfers
Some service providers or infrastructure used by GenovixAI Solutions may process information outside the United Kingdom.
Where UK data-protection law requires safeguards for international transfers, we will use appropriate mechanisms designed to protect personal information.
10. Your Data Protection Rights
Depending on applicable law and the circumstances, individuals may have rights including the right to:
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access their personal information;
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request correction of inaccurate information;
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request deletion of personal information;
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restrict certain processing;
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object to certain processing;
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request portability of certain information; and
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withdraw consent where processing is based on consent.
You may contact us to exercise applicable rights.
You may also have the right to raise a concern with the UK Information Commissioner's Office.
11. Cookies
Our website may use cookies and similar technologies for essential website functionality, security, preferences and analytics.
Where legally required, non-essential cookies will only be used after appropriate consent has been obtained.
More information should be provided through our Cookie Policy and cookie-consent controls.
12. Third-Party Integrations
Our products may connect to services selected by customers, such as email, calendar, messaging, CRM and other business platforms.
Information exchanged with those services is subject to the relevant integration and the third party's own terms and privacy practices.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technologies or legal obligations.
The latest version will be published on our website with an updated effective date.
14. Contact Us
For questions about these Terms, contact:
GenovixAI Solutions
Email: policies@genovixai.co.uk
Registered Address: 53, St Joans Close, Bootle, Liverpool
Company Number: NUL
Privacy Policy
Last updated: 6 September 2026