1. About These Terms
These Terms of Service govern your access to and use of GenovixAI Solutions' websites, software platforms, applications and related services, including FlowNest and any other products or services made available by GenovixAI Solutions.
By creating an account, purchasing a subscription, or using our services, you agree to these Terms.
If you are using our services on behalf of a company or other organisation, you confirm that you have authority to accept these Terms on its behalf.
2. Our Services
GenovixAI Solutions provides software and AI-powered business automation solutions. Depending on the product and subscription selected, our services may include lead management, workflow automation, appointment and viewing management, communications, CRM functionality, analytics, AI-assisted services and integrations with third-party platforms.
Features available to you may depend on your selected subscription plan.
We may improve, update or modify our services from time to time.
3. Account Registration
You must provide accurate and current information when creating an account.
You are responsible for maintaining the confidentiality and security of your account and for activities carried out through it.
You must notify us promptly if you believe your account has been accessed or used without authorisation.
Accounts may not be used for unlawful, fraudulent, abusive or unauthorised purposes.
4. Business Accounts
Our services are primarily intended for businesses and organisations.
Where an account is created on behalf of a business, the person creating the account confirms that they are authorised to act on behalf of that business.
The business is responsible for managing access granted to its employees, agents and authorised users.
5. Subscriptions and Payments
Some GenovixAI services require a paid subscription.
The price, billing frequency and features included in your subscription will be displayed before you purchase the service.
By purchasing a recurring subscription, you authorise us and our payment provider to collect the applicable subscription charges according to the billing cycle you select.
Subscriptions may automatically renew unless cancelled in accordance with the cancellation terms presented when you subscribe.
Any applicable taxes will be added where required.
6. Cancellation
You may cancel your subscription through the available account or subscription management functionality or by contacting GenovixAI Solutions.
Unless otherwise stated when purchasing your subscription, cancellation prevents future renewals and access to paid services may continue until the end of the current paid billing period.
Any applicable refund rights will be handled in accordance with the subscription terms and applicable law.
7. Acceptable Use
You must not use our services to:
violate applicable laws or regulations;
send spam, fraudulent or misleading communications;
access systems or information without authorisation;
upload or distribute malicious software;
interfere with the operation or security of our services;
attempt to bypass security, usage or access restrictions;
misuse AI or automation functionality to harm others; or
use our services in a way that infringes another person's rights.
We may suspend or restrict accounts where reasonably necessary to protect our services, customers or third parties.
8. Customer Data
You retain ownership of the business information and other content that you provide through our services.
You grant GenovixAI Solutions the rights necessary to process that information for the purpose of providing, maintaining, securing and improving the services.
Where we process personal data on behalf of a business customer, additional data-processing terms may apply.
9. Third-Party Services
GenovixAI products may integrate with third-party services such as email providers, calendars, CRM systems, messaging platforms and payment providers.
Your use of third-party services may also be governed by the terms and privacy policies of those providers.
We are not responsible for the availability or operation of third-party services outside our control.
10. AI and Automated Features
Some GenovixAI products may use artificial intelligence or automated decision-support technologies.
AI-generated or automated outputs may occasionally be inaccurate or incomplete. Customers remain responsible for reviewing outputs where appropriate and for decisions made using our services.
Our services should not be used as the sole basis for decisions requiring professional, legal, financial or other specialist judgement unless explicitly stated otherwise.
11. Intellectual Property
GenovixAI Solutions and its licensors retain all rights in our software, technology, designs, trademarks, branding, documentation and other intellectual property.
Your subscription gives you a limited right to use the applicable services during the subscription period. It does not transfer ownership of our software or intellectual property to you.
12. Availability and Changes
We aim to provide reliable services but cannot guarantee that the services will always be uninterrupted or error-free.
Maintenance, upgrades, third-party outages or circumstances outside our reasonable control may occasionally affect availability.
13. Limitation of Liability
To the extent permitted by applicable law, GenovixAI Solutions will not be liable for indirect or consequential losses arising from use of the services.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Any specific contractual liability limits applicable to a subscription may also be stated in the relevant order or service agreement.
14. Termination and Suspension
We may suspend or terminate access where there is a material breach of these Terms, non-payment, fraudulent activity, security risk, unlawful use or serious misuse of our services.
Customers may stop using the services and cancel subscriptions in accordance with the applicable cancellation terms.
15. Changes to These Terms
We may update these Terms when our services, business practices or legal requirements change.
Where appropriate, we will provide reasonable notice of material changes.
16. Governing Law
These Terms are governed by the laws applicable to GenovixAI Solutions' registered business jurisdiction, subject to any mandatory rights that apply under applicable law.
17. Contact Us
For questions about these Terms, contact:
GenovixAI Solutions
Email: policies@genovixai.co.uk
Registered Address: 53, St Joans Close, Bootle, Liverpool
Company Number: NUL
Terms of Service
Last updated: 6 September 2026